Privacy Policy

1. Introduction

VisualStore ("we", "us", "our"), operated by Axel Pouppart (axelreshiram@gmail.com), runs the website www.visualstore.app. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.

2. Information We Collect

2.1 Information you provide

• Account data: email address, display name, password (hashed), avatar image
• Profile data: bio, social links, creator information
• Payment data: processed securely by Stripe — we never store your card details
• Content: products you upload, reviews, contact messages

2.2 Information collected automatically

• Usage data: pages visited, actions taken, timestamps
• Device data: browser type, operating system, IP address
• Cookies: authentication tokens and session data (essential cookies only)

3. How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send purchase confirmations
• Send transactional emails (account verification, order confirmations, product approvals)
• Facilitate creator payouts via Stripe Connect
• Moderate content and enforce our Terms of Service
• Respond to support requests and contact form messages
• Prevent fraud and ensure platform security

4. Third-Party Services

We use the following third-party services to operate our platform:

• Supabase — Authentication, database, and file storage. Data hosted in the EU. Privacy Policy
• Stripe — Payment processing and creator payouts. PCI Level 1 compliant. Privacy Policy
• Cloudflare R2 — File storage and delivery. Privacy Policy
• Resend — Transactional email delivery. Privacy Policy

5. Data Sharing

We do not sell your personal information. We only share data:

• With the third-party services listed above, strictly to operate our platform
• With creators when you purchase their products (order details, not payment information)
• When required by law, regulation, or legal process
• To protect our rights, safety, or property

6. Data Retention

We retain your account data for as long as your account is active. If you request account deletion, we will delete your personal data within 30 days, except where we are required to retain it for legal or financial compliance (e.g., transaction records for tax purposes).

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Erase your personal data ("right to be forgotten")
• Restrict processing of your personal data
• Port your data to another service
• Object to processing of your personal data

To exercise any of these rights, contact us at privacy@visualstore.app.

8. Cookies

We use essential cookies only — authentication session tokens managed by Supabase. We do not use tracking cookies, advertising cookies, or analytics cookies. No cookie consent banner is needed as these cookies are strictly necessary for the service to function.

9. Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), hashed passwords, role-based access control, and secure API endpoints. Payment data is handled entirely by Stripe and never touches our servers.

10. Children's Privacy

VisualStore is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. Continued use of the platform after changes constitutes acceptance.

12. Contact

For privacy-related questions or to exercise your data rights, contact us at privacy@visualstore.app or use our contact form.